Welcome to the DSP Hub!
The Dietary Support Program (DSP) Hub is for students in our Residential Dining Dietary Support Program, and provides a variety of resources to help you navigate your meal accommodations in our Dining Commons. Read below to learn more about:
- How to schedule an intake appointment with the Nutrition team
- How to access and update your Food Preferences List
- How to order custom meals through the OrderIT app
- Your DSP Peer Mentors and support resources
- Who to contact for additional support
Schedule an Appointment with the Nutrition Team
You qualified for dietary accommodations! Now what? You can now gain access to our special diet ordering app, OrderIT, and order custom-made meals from Segundo, Tercero, and Cuarto DC.
To do so, you will need to schedule an intake appointment with a member of our Nutrition Team! During the appointment, we will:
- Address any questions you have about DSP or food allergy management in Residential Dining
- Create your Food Preferences List, a document that outlines all the details of your dietary needs for our culinary team
- Show you how to order customized meals using the OrderIT app
Visit our Calendly portal to schedule an appointment today! Please note: only students qualified for DSP may schedule appointments with the Nutrition Team. Appointments scheduled by those not approved by the Student Disability Center and/or the Housing Arrangements team will be denied.
Want to schedule a follow-up appointment? No problem! Students in DSP may schedule follow-up appointments as needed throughout the academic year for:
- General support navigating meal options in Residential Dining
- Requesting technical assistance and follow-up demonstrations on how to order your meals
- Discuss major updates to their Food Preferences List
How to Access and Update your Food Preferences List
Your Food Preferences List details your exact dietary needs, and is created in collaboration with a member of our Nutrition Team during your intake appointment. Food Preferences Lists are stored on Google Drive and accessible via your UC Davis email account.
Once your Food Preferences List is complete, the Residential culinary teams are notified. You will be granted commenter access to your Food Preferences List and may request updates as many times as needed throughout the academic year to ensure it accurately reflects your dietary needs.
To update your Food Preferences List:
- Log into Google Drive using your UC Davis Kerberos ID
- Click on "Shared with me"
- Locate or search for the Google Doc of your Food Preferences List (Food Preferences Lists are titled "LAST NAME, FIRST NAME (Food Preferences List)")
- Open your Food Preferences List and add any updates or edits as a comment to the document
- Send an email to DSP@ucdavis.edu letting our team know you've made updates to your Food Preferences List
From there, we'll make the changes to your Food Preferences List and follow up with you if any further clarification is needed. Then, we'll notify our Residential Dining Teams to let them know your Food Preferences List was updated.
Troubleshooting Food Preferences Lists: If you cannot find the link to your Food Preferences List, experience issues opening or adding comments to your Food Preferences List, reach out to our team at DSP@ucdavis.edu and we'd be happy to help you out!
Order Customized Meals through OrderIT
OrderIT (Kinetica ClickScan) is our meal ordering application that allows you to easily place a custom meal order for pickup at any of our DC’s. During your appointment, a Nutrition Team member will review with you how to place orders from the OrderIT app. Those instructions may also be found in the OrderIT Resources below. After completing your intake appointment, you will receive an automatic Welcome Email with instructions on how to download the OrderIT app and create your account.
OrderIT Resources
At this time, the OrderIT app does not display nutrition facts or comprehensive ingredients for manufactured items. This information may be found using the resources below:
- How to use OrderIT (pdf) COMING SOON!
- OrderIT Full Menu 2025-26 (pdf) COMING SOON!
- OrderIT Menu Nutrition Facts (.xlsx) COMING SOON!
In addition, manufacturer's information for any items on the OrderIT menu can be provided upon request. Please email DSP@ucdavis.edu for more information on items in our OrderIT menu.
Why can I only order two hours prior to a pickup time?
Given the volume of meals served daily to the general student population, a minimum two-hour notice gives our culinary team adequate preparation time to verify dietary restrictions on your Food Preferences List, clarify any discrepancies, clean and sanitize the allergy-friendly area of the back kitchen, and prepare a single-portion meal that is fresh and ready for you when you arrive.
How your meal is prepared
Upon receiving your order, a member of our culinary team first confirms your dietary restrictions and preferences by referring to your Food Preferences List. The culinary team member then carefully cleans and sanitizes the designated allergy-friendly area of the back kitchen to prepare your meal safely. In case there is a product shortage or last-minute menu change, a member of the culinary team may reach out to you via the phone number provided on your Food Preferences List to clarify your order and suggest possible alternatives.
Picking up your meal
When you arrive at the DC, identify yourself to the cashier when you are swiping in. Tell them your full name, and that you are picking up a special meal. The cashier will alert a manager or chef of your arrival, and they will direct you to a specific area for the chef on duty to assist you and provide you with your meal.
Exploring other options in the DC's
Depending on your dietary restrictions, you might find foods served in our DC's that fit your needs! After you pick up any custom-ordered meal, feel free to roam around the DC and check out other options being served, using the online menu as a guide. Please note: items available on our regular menu cycle are not eligible for modification or custom ordering. Students may self-select these items upon their arrival to their DC of choice.
Ordering Off-Menu Items
Ordering custom meals is limited only to those items on the OrderIT menu, as each of the items has been carefully vetted and selected for this special menu. For safety reasons, items on our regular menu cycle are not eligible for modification or custom ordering using this system. Students may self-select regular menu items as they fit their dietary needs upon visiting their DC of choice. Because it is an extreme safety risk, the culinary team will reject any orders received requesting items outside of those on OrderIT.
To-Go Meal Accommodations
To-go meal accommodations are only available to students who have received prior approval from their SDC specialist. To qualify for to-go meals, please log into your profile on the MySDCOnline portal and reach out to your specialist.
Issues with OrderIT?
If you experience issues using the OrderIT (Kinetica ClickScan) app, notify us right away at DSP@ucdavis.edu so that the issue can be resolved promptly with the OrderIT support team.
Additional Support Resources
As part of DSP, you will have access to additional support resources to ensure your dining experience is as stress-free and enjoyable as possible. Please note that these resources are only available during the regular academic year and not available during the Summer.
Peer Mentors
DSP students receive regular support from their own designated DSP Peer Mentor! Peer Mentors are current UC Davis undergraduate students who work to help support our DSP students and organize fun outreach activities. Reach out to your peer mentor any time by emailing us at DSP@ucdavis.edu.
Regular Check-Ins
Throughout the academic year, your peer mentor will check-in with you regularly to see how you’re doing! They may provide resources, information on upcoming events, and other reminders related to your meal accommodations. This is an excellent opportunity to ask questions, get advice, and give your feedback on DSP.
Our Allergy-Friendly Aggies Email Newsletter
Our DSP Peer Mentors publish a monthly email newsletter to all DSP students with program updates, events, articles, and feedback surveys!
Give us your Feedback
Is there a food you'd like to see added to our OrderIT selections ? Have ideas to improve your program experience? Let us know! Email us at DSP@ucdavis.edu with your suggestions. Please note: requests for additional items are ultimately approved by our culinary team, and therefore we cannot guarantee the regular sourcing of any item not already on this menu. Consideration of new additions to the OrderIT menu is based on supply chain access, production feasibility, unit storage capacity, and product shelf-life.
Look for our Purple Tablecloth in the DC’s
Peer Mentors regularly table in our residential dining areas during lunch and dinner service to promote our program. Look for our purple tablecloth and stop by to say hello!
What to Do in an Emergency
If you experience an emergency allergic reaction in a DC, call 911 or notify a staff member right away, and they will contact emergency services for you.
While our staff takes every precaution to prevent cross-contact and ensure accurate food labeling, it's best to be prepared for any situation that may come your way. Knowing what to do in an emergency situation will ensure your safety. Please note that we do not carry epinephrine in our operations. It is highly recommended that students with epinephrine or other allergy medication keep this medication on them at all times, regardless of where they dine, and ensure that their medication has not expired. Our Dining staff may help a student access their emergency medication (i.e. from a personal bag or backpack), but are not permitted to administer said medication. In the event of an emergency, our staff will call 911.
How to Report an Incident
To report any adverse reactions to food consumed in our DC's, please contact our Dining Services Safety Specialist via email at shdssafety@ucdavis.edu. Provide your name, phone number, a convenient time to reach you via phone call, and any details about the incident you wish to disclose. The Safety Specialist will follow up with you via phone call to gather and verify further details about the incident. An investigation will then be initiated in the operation to ensure corrective actions are taken to protect the safety of our patrons.
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