Area Service Desk

An Area Service Desk (ASD) is located in each residence hall area. ASDs are operated by student staff who are trained to help assist residents with regard to the residence halls. In addition, ASDs offer a variety of items residents may borrow.

Area Service Desks temporarily close during Thanksgiving Break, Winter Break and Spring Break. Check with your area’s Service Desk for specific dates.

After-Hours Support

Area Service Desk telephones are monitored 24/7 during the academic year. Residents should contact them for after-hours support.

Services

• General information and assistance
• Emergency maintenance requests for the area's common spaces; for non-emergency requests, or requests for maintenance inside one's room, please submit a service request online from the Student Housing Service Request webpage or through the myHousing tile on myucdavis
• Room check-in and check-out services
• Mail service, including both mailboxes (for USPS mail) and packages
• Check-out service: temporary access card for lost AggieCards or when locked out of one’s room/building; see Lockout Service below
• Check-out service: cooking items for building kitchenette
• Check-out service: games
• Information regarding vending machine and laundry machine refunds
• Toilet paper for Cuarto residents (Cuarto ASD only)

Mailboxes

Mailboxes are organized by building, adjacent to the Area Service Desk. Resident mailbox numbers and combinations can be found in StarRez on the “My Assignments” page.

Lockout Service

Residents are expected to keep their Aggie Card with them whenever they leave their room. Lockouts and fees can be avoided by making a point to carry your Aggie Card with you at all times. If you are locked out of your room, please see below info for specific details.

The first four [4] lockout and/or temporary cards are issued for free but any subsequent lockout cards or temporary card will result in a $50 fee (each) charged to the resident's student account. Late return or failure to a return a lockout or temporary card will result in an additional $25 late fee charged to the resident's student account.

Lockout Cards

If you are locked out of your room, you may check out a lockout card from your respective Area Service Desk. When the desk is closed, an After-Hours Assistant (AHA) can issue you a lockout card. Lockout cards must be returned to the Area Service Desk during normal business hours, by 12:00pm noon. AHAs cannot accept lockout card returns. A lockout card issued by the AHA counts as a lockout on your record.

Temporary Cards

If you lose (or damage) your Aggie Card and cannot access your building/room, you may check out a temporary card from your respective Area Service Desk during normal business hours. Temporary cards must be returned to the Area Service Desk and are valid for up to 7 days. If you report your card as lost/stolen/damaged and receive a temporary card, your old Aggie Card will be permanently deactivated for your protection. This action cannot be reversed. You will be responsible for purchasing a replacement card from the Aggie Card Office. AHAs cannot issue or accept temporary card returns.