Guide to Student Housing and Dining Services2023-24 Policies

V. Room and Unit Use Policies

1. Maintenance/Service Requests

We strive to ensure high quality facilities for our residents. We need your assistance to report maintenance right away. Service requests will be performed 7 days per week from 8am-5pm unless deemed an emergency (water, fire, smoke, personal safety) or with resident permission. When you submit a service request, you grant permission to enter your room, suite, and/or apartment and waive a 24-hour notice being given. Students should let their roommate(s) know if they have submitted a service request.

To submit a service request, please refer to your housing community below.

2. Alterations & Decorations

Large wall hangings must be treated with a flame retardant. Exterior room doors may not be more than 33% covered. Student Housing and Dining Services reserves the right to adjust this percentage and will notify residents if any change is made. Paper or plastic may not be used to cover any light or light fixture. Lighting fixtures, including holiday lights, may not be hung on any surface outside rooms or suites including windows and door. Decals and stickers may not be affixed to painted walls, windows, or other surfaces. Residents may not install their own locks on any doors. No room or unit may be painted. If painted, the resident will be billed for returning to its original condition.

3. Asbestos & Lead Paint

Asbestos‑containing building materials and lead paint are present in most apartments. However, these materials do not pose a health threat to residents unless the materials become damaged. Should there be a need for the removal of the asbestos; trained and certified contractors will do the work with the utmost precautions taken.

4. Exterior Electrical Service

Residents may not extend electrical power outside their room, suite, or apartment by extension cord or any other means. Decorative lights may only be installed indoors.

5. Family Housing Specifics [Orchard Park and Primero Grove]

The information found in this section applies only to residents living in Orchard Park and Primero Grove.

1. Child Supervision - Parents and guardians are solely responsible for the supervision and safety of their dependents. Parents and guardians must provide appropriate supervision for dependents at all times, including in the common areas of the apartment community. Parents and guardians of small children are strongly encouraged to safeguard against circumstances that might result in a child falling out of a window. Keep furniture, step stools, and other items which children might climb on, away from windows.
2. Household Status Changes - Student Housing and Dining Service must be notified of any change in household status, i.e. new child, separation, divorce, or marriage.
3. Playgrounds - Parents are responsible for the safety and behavior of their children at all times; a responsible caregiver must provide active supervision to children while using the playgrounds or grassy areas.
4. Play Structures & Toys - Outdoor toys i.e. play structures and bicycles must be marked with the resident's apartment number. Children's toys must be stored when not in use, out of respect for neighbors. Wading pools must be supervised by an adult at all times and emptied immediately after use for safety reasons.
5. Tax Credits - Apartments on university‑owned land are exempt from California State Property Tax. Therefore, students living in these facilities are not eligible for renter's credit.

6. Utilities

7. Window Coverings

Window coverings are provided. These coverings are to be maintained by the resident, and failure to do so will result in damage charges billed to the resident's university account.