Guide to Student Housing and Dining Services2022-23 Policies

III. Access to Your Room/Unit

1. Building Access

Building access is limited to residents living in that building and their invited guests. Residents may not allow others to use their ID card/key to gain access to a building. Tampering with door locking mechanisms so as to allow access to a building is prohibited.

2. Door Access & Keys

Aggie Cards are used in some housing areas for door access. These ID cards may only be used by the person to whom the card is issued, and residents may not knowingly use another person's ID card. In housing areas where keys are issued, keys may not be copied or shared with another person. Duplicate Keys – If additional keys are needed for your apartment, please submit a formal request via email with your name, SID, and reason to Student Housing and Dining Services for approval.

3. Lock Outs

Residents are expected to keep their Aggie Card or keys with them whenever they leave their room. Lockouts and fees can be avoided by making a point to carry your Aggie Card and keys with you at all times. If you are locked out of your room, please refer to your community below for area specific details.

RESIDENCE HALLS

The first four [4] lockout and/or temporary cards are issued for free but any subsequent lockout cards or temporary card will result in a $50 fee (each) charged to the resident's student account. Late return or failure to a return a lockout or temporary card will result in an additional $25 late fee charged to the resident's student account.

LOCKOUT CARDS: If you are locked out of your room, you may check out a lockout card from your respective Area Service Desk. When the desk is closed, an After-Hours Assistant (AHA) can issue you a lockout card. Lockout cards must be returned to the Area Service Desk during normal business hours, by 12:00pm noon. AHAs cannot accept lockout card returns. A lockout card issued by the AHA counts as a lockout on your record.

TEMPORARY CARDS: If you lose (or damage) your Aggie Card and cannot access your building/room, you may check out a temporary card from your respective Area Service Desk during normal business hours. Temporary cards must be returned to the Area Service Desk and are valid for up to 7 days. If you report your card as lost/stolen/damaged and receive a temporary card, your old Aggie Card will be permanently deactivated for your protection. This action cannot be reversed. You will be responsible for purchasing a replacement card from the Aggie Card Office. AHAs cannot issue or accept temporary card returns.

THE GREEN at WEST VILLAGE

Residents will be assessed a lockout charge to be let back in. Repeated lockouts may be addressed as a conduct issue. Students who are locked out during the week, Monday through Friday may visit The Green office during business hours to report a lock out. Students locked out after hours or weekends may reach out to the after-hours Community Advisor for assistance. Lockout payments must be made directly to The Green via the resident portal/Entrata.

PRIMERO GROVE and SOLANO PARK

Residents must visit their designated Area Service Desk to check out a key. Please call the After-Hours/Emergency line for assistance if the Area Service Desk is not open. Any temporary sets of keys that are issued must be returned to the Area Service Desk. If a key has been lost, the lock to the apartment will be changed to ensure the security of residents and for liability reasons. Requests for replacement mailbox keys are also handled at the leasing office. Please refer to the "Fees and Charges" section for a list of fee rates including lock changes and key replacements. A fee of $50 will be assessed to the leaseholder's student account for the lock change.

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